Terms & Conditions
Last updated: [date]
These Terms & Conditions ("Terms") govern your use of the Swadika website, mobile apps and services (the "Platform"), operated by [legal business name], a [type of entity, e.g. proprietorship / private limited company] registered in India with its office at [registered business address] ("Swadika", "we", "us"). By creating an account or placing an order, you agree to these Terms. If you do not agree, please do not use the Platform.
1. Eligibility and your account
- You must be at least 18 years old and able to enter into a binding contract under Indian law.
- You are responsible for keeping your login details and OTPs confidential and for all activity on your account.
- Please give accurate information and keep it up to date. We may suspend accounts that provide false information or misuse the Platform.
2. Products and pricing
- All products on the Platform are sold by Swadika Store.
- We try to describe and display products accurately. Colours may vary slightly by screen, and minor variations in handmade or handloom products are natural and are not defects.
- Prices are in Indian Rupees (₹) and include applicable taxes unless stated otherwise. Delivery charges, if any, are shown at checkout before you pay.
- If a product is listed at an incorrect price or with incorrect information because of an error, we may cancel the order and refund any amount paid.
3. Orders
- Placing an order is an offer to buy. The contract is formed when we confirm your order.
- We may decline or cancel an order if a product is out of stock, the delivery address is outside our service area, payment fails, or we suspect fraud or misuse.
- Quantity limits may apply to some products.
4. Payment
- You can pay online through our payment partners (UPI, cards, net banking, wallets, as available) or by Cash on Delivery on eligible orders.
- Cash on Delivery is available for orders up to ₹10,000 and in serviceable areas only. We may withdraw it for accounts with repeated refused or undelivered COD orders.
- Online payments are processed securely by our payment partners. We do not store your full card details.
5. Delivery
Delivery timelines and charges are explained in our Shipping Policy. Risk in the products passes to you on delivery.
6. Cancellations, returns and refunds
Please read our Cancellation Policy and Refund & Return Policy, which form part of these Terms.
7. Acceptable use
You agree not to:
- use the Platform for any unlawful or fraudulent purpose, or buy products for unauthorised resale;
- post false, abusive, defamatory or misleading reviews or content;
- attempt to hack, disrupt, scrape or overload the Platform; or
- impersonate any person or misuse offers, coupons, referral or loyalty programmes.
8. Reviews and content
By posting reviews, ratings, photos or other content, you allow Swadika to display and use that content on the Platform and in our marketing. You are responsible for what you post. We may remove content that breaks these Terms.
9. Offers, coupons and wallet
Offers, coupons, loyalty points and wallet balances are subject to their specific terms, have no cash value unless stated, and may be changed or withdrawn at any time. We may reverse benefits obtained through misuse.
10. Intellectual property
The Swadika name, logo, website and app design, text, images and other content belong to Swadika or its licensors. You may not copy, reproduce or use them without our written permission.
11. Limitation of liability
To the extent permitted by law, Swadika is not liable for indirect, incidental or consequential losses arising from your use of the Platform. Our total liability for any order is limited to the amount you paid for that order. Nothing in these Terms limits your rights under the Consumer Protection Act, 2019.
12. Suspension and termination
We may suspend or close your account if you breach these Terms or misuse the Platform. You may close your account at any time from the app or by contacting us.
13. Changes to these Terms
We may update these Terms from time to time. The updated Terms apply from the date they are posted on the Platform. Continuing to use the Platform after that means you accept them.
14. Governing law and disputes
These Terms are governed by the laws of India. Subject to your rights as a consumer, the courts at [city], India have jurisdiction over any dispute.
15. Grievance redressal and contact
In line with the Consumer Protection (E-Commerce) Rules, 2020, you can contact our Grievance Officer:
Name: [grievance officer name]
Email: [grievance email]
Phone: [phone number]
Address: [registered business address], India
We acknowledge complaints within 48 hours and aim to resolve them within one month.