Shipping Policy
Last updated: [date]
1. Where we deliver
Swadika delivers to serviceable locations across India. Enter or select your delivery address in the app or website to check whether we deliver to you. Orders cannot be placed for addresses outside our service area.
2. Processing time
Orders are usually packed and dispatched within 1–2 business days of confirmation. Orders placed on Sundays or public holidays are processed on the next business day.
3. Delivery time
The estimated delivery time is shown at checkout and on your order page. Most orders arrive within 2–7 business days of dispatch, depending on your location. Remote areas may take longer. Delays can happen because of weather, strikes, festivals, local restrictions or other events beyond our control. We will keep you updated if your order is delayed.
4. Delivery charges
Delivery charges are calculated from the distance between our store and your delivery address and are always shown at checkout before you pay. Some offers may include free delivery.
5. Tracking your order
You can track your order status in the Orders section of the app or website. You will also receive updates by notification, SMS or email.
6. Receiving your order
- Please make sure someone is available at the delivery address. Our delivery partner may call you before arriving.
- For Cash on Delivery orders, please keep the exact amount ready.
- Check that the package is sealed and undamaged. If it looks tampered with or damaged, you may refuse it, or accept it and report the issue within 48 hours.
- If we cannot deliver after repeated attempts, or the delivery is refused without a valid reason, the order may be cancelled. Any online payment will be refunded, less delivery charges where applicable.
7. Contact
For shipping questions, contact [support email] or [support phone number] with your order ID.