Refund & Return Policy
Last updated: [date]
We want you to be happy with every Swadika order. If something isn't right, you can return eligible items as explained below.
1. Return window
You can request a return within 7 days of delivery from the Orders section of the app or website, or by contacting customer support.
2. Conditions for return
- The item must be unused, unwashed and undamaged, with all original tags, labels, packaging, accessories, manuals and free gifts.
- Electronics must not have been activated or registered beyond basic testing, and must include their original box and serial number.
- Please keep the invoice and share photos when requested for damaged, defective or wrong items.
3. Items that cannot be returned
- Innerwear, lingerie, socks, and other items that cannot be resold for hygiene reasons.
- Personalised, customised or altered products.
- Earphones and earbuds once the seal is opened, unless they are defective.
- Items marked "non-returnable" on the product page.
Non-returnable items that arrive damaged, defective or different from what you ordered can still be returned or replaced. Report it within 48 hours of delivery.
4. Damaged, defective or wrong items
If you receive a damaged, defective or incorrect product, report it within 48 hours of delivery with photos of the product and packaging. We will arrange a free pickup and offer a replacement or a full refund, including any delivery charge you paid.
5. Pickup and inspection
Once your return is approved, we will arrange a pickup from your delivery address. If pickup is not available at your location, we may ask you to send the item to us and reimburse reasonable shipping costs. Returned items are inspected when they reach us. Items that do not meet the return conditions may be sent back to you.
6. Refunds
- Online payments – refunded to the original payment method within 5–7 business days after the return passes inspection. Your bank may take a few extra days to show the credit.
- Cash on Delivery – refunded to your Swadika wallet, or to a bank account or UPI ID you share with us, within 5–7 business days after inspection.
- Delivery charges are not refunded for change-of-mind returns. They are refunded in full for damaged, defective or wrong items.
7. Need help?
Contact us at [support email] or [support phone number] with your order ID.