Privacy Policy
Last updated: [date]
This Privacy Policy explains how [legal business name] ("Swadika", "we", "us") collects, uses, shares and protects your personal data when you use the Swadika website, mobile apps and related services (together, the "Platform"). We process personal data in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the rules made under them. By using the Platform, you agree to this policy.
1. Information we collect
- Account details – name, mobile number, email address and password when you register.
- Order and delivery details – delivery addresses, location (when you allow it), order history and delivery instructions.
- Payment information – online payments are processed by our payment partners. We do not store your full card number, CVV, UPI PIN or net-banking password.
- Device and usage data – IP address, device type, operating system, browser, app version, pages viewed and actions taken on the Platform.
- Communications – messages, reviews, and any information you share when you contact customer support.
2. How we use your information
- To create and manage your account and verify your identity (for example, by OTP).
- To process, deliver and support your orders, including returns and refunds.
- To calculate delivery charges and show you accurate delivery estimates based on your location.
- To send order updates, security alerts and service messages by SMS, email or push notification.
- To send offers and promotions, only where you have agreed. You can opt out at any time.
- To prevent fraud, keep the Platform secure and comply with legal obligations.
- To understand how the Platform is used and improve our products and services.
3. Sharing your information
We do not sell your personal data. We share it only as needed to run the service:
- Delivery partners – your name, delivery address and phone number, so they can deliver your order.
- Payment gateways and banks – to process payments and refunds.
- Service providers – hosting, SMS, email, maps, analytics and customer-support tools that process data on our behalf under confidentiality obligations.
- Authorities – when required by law, court order, or to protect the rights, property or safety of Swadika, our customers or others.
4. Cookies
We use cookies and similar technologies to keep you signed in, remember your cart and preferences, and understand how the Platform is used. You can control cookies through your browser settings, but some features may not work without them.
5. Data retention
We keep your personal data only for as long as your account is active or as needed to provide our services, resolve disputes, and meet legal, tax and accounting requirements. After that, we delete or anonymise it.
6. Data security
We use reasonable technical and organisational safeguards, including encrypted connections (HTTPS) and restricted access, to protect your data. No method of transmission or storage is completely secure, but we work to protect your information and will notify you and the authorities of a data breach where the law requires.
7. Your rights
Subject to applicable law, you can:
- access a summary of the personal data we hold about you;
- correct, complete or update inaccurate data;
- withdraw consent and ask us to erase your data (where we are not required to keep it);
- nominate another person to exercise your rights in case of death or incapacity; and
- raise a grievance with us, and escalate to the Data Protection Board of India if it is not resolved.
You can delete your account from the app's profile settings, or contact us using the details below.
8. Children
The Platform is intended for users aged 18 and above. We do not knowingly collect personal data from children without verifiable parental consent.
9. Changes to this policy
We may update this policy from time to time. We will post the updated version on the Platform with a new "Last updated" date and, for significant changes, notify you in the app or by email.
10. Grievance Officer
For any questions, requests or complaints about your personal data, contact our Grievance Officer:
Name: [grievance officer name]
Email: [grievance email]
Phone: [phone number]
Address: [registered business address], India
We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days.