Cancellation Policy
Last updated: [date]
1. Cancellation by you
- Before dispatch – you can cancel your order free of charge from the Orders section of the app or website, or by contacting customer support.
- After dispatch – the order can no longer be cancelled. You may refuse it at delivery, or request a return after delivery under our Refund & Return Policy. For prepaid orders refused without a valid reason, delivery charges may be deducted from the refund.
2. Cancellation by Swadika
We may cancel an order, fully or partly, if:
- the product is out of stock or unavailable;
- there was a pricing or product information error;
- the delivery address is outside our service area or cannot be reached;
- payment could not be verified; or
- we suspect fraudulent activity or misuse of offers.
We will inform you if we cancel your order.
3. Refunds for cancelled orders
- Online payments – the full amount is refunded to your original payment method within 5–7 business days of cancellation.
- Cash on Delivery – no payment is collected, so no refund is needed.
- Any coupon used on a cancelled order may be restored if it is still valid.
4. Contact
For help with a cancellation, contact [support email] or [support phone number] with your order ID.